911 Operator Education
A Resource Blog by 911-Operator.Org
911 Operator Education |
911 dispatchers are unsung heroes who are usually very dedicated in their work. The operators usually receive and respond to emergency calls. They are usually the first people to be contacted when emergency assistance is required. Most of the calls they receive are made by people who are stressed and anxious. So the operators need to be mentally strong and be able to make quick judgments. They are supposed to calm down the callers and get as much information as possible. They access the level of emergency and then send the necessary form of help which can be police, fire fighters or medical assistants. However, it is important to know the exact 911 operator job duties and description.
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